Service Levels
UNM IT offers a variety of web hosting solutions to meet department/club, student, faculty, and staff needs. The following matrix compares the high level features of each.
| Cherry | Silver |
Support Level | Full support (Cascade-managed sites with no custom PHP) | Medium Support (Support for Softaculous installs and maintenance, but not for apps themselves (WP, Drupal). |
Standard UNM IT Infrastructure monitoring. | Yes | Yes |
Notification to owner of upgrades, releases, patches. | Yes | Yes |
Default storage (quota) | Up to 1GB free | Up to 1GB free |
Free SSL Certificates (HTTPS) and automatic redirect to HTTPS | Yes | Yes |
Backups | Yes | Yes |
Apache web hosting and maintenance | Yes | Yes |
awStats Web Usage Statistics | Yes | Yes |
Easy app installs and maintenance (Softaculous) | No | Limited to WordPress and Drupal |
PHP | No | One supported version |
MySQL Databases | No | Yes |
phpMyAdmin | No | Yes |
Error/Access logs | No | Yes |
MySQL Users/Permissions | No | No |
Remote MySQL access | No | No |
PHP Pear | No | No |
SFTP/SSH access | No | No |
Web Disk accounts for multiple users/editors | No | No |
Cron jobs | No | No |
Email accounts | No | No |
FTP accounts | No | No |
Other Service Limits/Deprovisioning
On a regular basis, IT will survey sites to determine usage. If sites are found to be non-functional or not in use for a period of time, we will initiate a process to contact the owner and determine whether the site should be kept or demised.
